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FAQs

Who is Hearttell?

Hearttell is not just some fashionistas working solely for a rapid development, we want to become trend setters and bring the quickest fashion to all females, through hard work, creativity and dedication. All originated from Hearttell's goal; To bring quick fashion closer to everyone, making it reachable and affordable.

Contact Us

-- For issues or questions, please reach out to our customer center: cs@hearttell.com

Affiliate Programs:
          
           

 

For inquiries concerning cooperation, please contact  cs@hearttell.com 

How to Shop at Hearttell?

  1. Payment Methods:
  • Visa
  • Master
  • American Express
  • Discover
  • JCB
  • Paypal
  • Paypal Credit
  • Apple Pay
  • Google Pay

 Notice: Debit card is not acceptable in checkout and will not be processed!

 

  1. Coupon Code

The discount code is created to use in checkout. How to use it?

1. Enter the discount code input box and tap your discount name.

2.Click Apply. 

Notice: If you want to remove the discount code from the input box, then tap the X button.

3:
Step4
Note: If you want to remove the discount code from the the input box, then tap the X button. Gift card and discount code share one input box. Please note if you don't receive any gift card notifications, feel free to email us.

Size Guide

Shipping Policy

  1. How long for shipment? 

For more shipping details, please contact cs@hearttell.com

  1. Where Is My Order?

Your shipping confirmation will be received only when your items are fulfilled. Please fill in your both account email and order number in order to monitor order status.

Please contact us within 3 months of shipment if the package does not arrive in time. Note that overdue requests may not be accepted.

  1. Tips for Shipping

1) Telephone number is required for delivery. Leave a correct email address in your order so that order confirmation and shipping confirmation will be sent. 

2) APO/FPO & PO Boxes are not accepted. We will refund you the shipping fee if you pay an additional fee with a PO box address. 

3) For Alaska, American Samoa, Guam, Hawaii, Northern Mariana Islands, Puerto Rico and Virgin Islands, there will be a little bit shipping fee. 

4) Your address should be detailed enough, even include apartment or unit number. Nondelivery or extra shipping fee due to personal reasons will not be taken by Hearttell.

Return & Exchange

Other FAQs

Account

Welcome to Hearttell! The account can allow customers to access to own order history and address. It is optional to create your account. 

Note: You can not log in your account if never creating an account. It is invalid to click on " forget your password".

 

Order Confirmation & Shipping Confirmation

Order confirmation will be sent to the email listed on your order once you complete an order. Therefore, please ensure that your email address should be correct.  

Shipping confirmation will be sent when your order is fulfilled and shipped to the destination. Please feel free to contact us if you don't receive any notification  in 7 days. Email to: cs@hearttell.com .

 

Cancel Order 

1) How to cancel my order?

Any order can be easily canceled before shipping from the warehouse. Contact our customer service to request the refund if you really want to.

2) Cancellation Success

You will receive an order cancellation email notification when customer service is successful to cancel an order. Please ensure your email address is correct.

Note: If you don't receive any order or shipping info, you can inquire customer service for a confirmation.